NHS Complaints

Everyone has the right to complain about their medical treatment. Usually, a patient only wants an explanation of what has occured.

The NHS have a set procedure for complaints that must be followed by the Trust involved.

First Stage: Local Resolution

A complaint should be within 6 months of the circumstances giving rise to the complaint or within 6 months of becoming aware that you had something to complain about.

You should in the first instance complain to the organisaton responsible for your treatment. That is, if your concerns relate to hospital treatment then it is the Trust that you should complain to.

A complaint can be made orally or in writing. We would suggest that any complaint is in writing so that proper records can be kept.

You may also make your complaint through PALS.

You should receive a response to your complaint within 10 days if your complaint is made to a primary care practitioner (e.g. GP or Dentist). If you complaint is made to an NHS Trust then you should receive a response within 25 days.

These time limits will invariably be extended depending on the nature of your complaint.